We present various training workshops for professionals in the Short Term Insurance Industry. Workshops target key issues in the industry and will be tailored to your company’s requirements.

Ombudsman Complaints Workshop

• Background and jurisdiction of the Ombudsman for Short Term Insurance (OSTI)
• The FSOS and FAIS acts
• Ombudsman equity jurisdiction explained
• The incentive and penalty schemes
• Problematic issues 
• TCF (Treat Customers Fairly)

Treat Customers Fairly (TCF) Workshop

• Essence of the Treat Customers Fairly (TCF) policy
• The Twin Peaks model
• Complaints handling
• Principles of good management information
• The FSB enforcement powers

Loss Adjuster Workshop

• Jurisdiction of the Ombudsman for Short Term Insurance
• Potential pitfalls
• Treat Customers Fairly (TCF)
• Conducting an investigation with integrity
• The Loss Adjuster's report

Workshops have become increasingly popular with insurance companies who wish to prevent unnecessesary Ombudsman complaints and to improve the turnover ratio for excisting complaints.

Training can be geared to a specific need or be of a general nature.

For more information or to discuss your company's requirements  contact Hendrik Viljoen.